If I contract the FREE option, can I later upgrade to PREMIUM?
YES, it would be missing, all you have to do is request it and pay the annual license
that will begin to occur from day one. The only thing that the testing period
that offers the 1 month premium, you would no longer have it because we assume that you already know
the advantages of Snapp. Care and that's why you want to upgrade to Premium.
What kind of users are there on the platform? At Snapp,
there are up to 4 levels of users in the PREMIUM that would include, in addition to those of the
FREE the roles and access of (1) parents/guardians as well as that of (2) school tutors
or teachers, and only two in the FREE who are the (3) Administrator of the license
or Supra User who cannot register interventions as a health worker, and (4) that of
Healthcare Professional who registers and is marked with their collegiate ID each
registration or intervention. If you are going to be the one to act with both roles, you must
use different login IDs/emails and passwords for each one.The Supra User does not
It has to be the administrator or representative of the school, who must sign
and seal the license if it is contracted by the school, but if it is the roll
or main interlocutor with us and the one who can authorize new users,
rolls etc.
Who can hire Snapp FREE?It is usually
the school (see question 4) who contracts a Snapp license and who acts as
responsible for the data, but the only incompatibility to enjoy the
FREE license is if the nurse or healthcare users of the platforms are not
own staff directly hired by the school or university,
or are assigned by direct contracting of public government entities.
If you are hired by a private company other than the school, it must
use the PREMIUM license. Failure to communicate this situation may lead to a claim
of damages to you and your school.
Can my nurse sign up for SNapp on her own without my authorization?
YES, although of course we understand that it is better to work together. The nurse/staff
health, has the legal DUTY to record her actions in accordance with the
current regulations, and SNapp is much safer than carrying a notebook, Excel
or point to platforms not intended for this type of obligations (traceable,
signed, portable, secure, etc.) so if you do not use SNapp it is a MUST
OF THE CENTER, provide you (just as other means are provided) with a system
of proper registration. In any case, if the nurse/healthcare personnel
If you want to use SNapp, you must keep in mind that you are directly responsible
of the data you use/register on the platform and therefore you must know which
are her personal obligations as a healthcare professional, her duty to request
Authorizations on your own for patients and their family members or legal guardians,
etc If this person wants to sign up for your SNapp account, we recommend the option
Premium that includes legal advice and specific training.
The license would be provided to him/her as Supra-user/Head of the Center,
but you would also have the additional role as a Healthcare Professional.
I want my nursing/medical office to use SNapp. Can you help me?
Of course! If with all the information we have on this website or the downloadable ones,
is not enough and you want us to have a short virtual meeting with your
health personnel, please write to us to coordinate a date and time.
I want to know more legal details and the use of personal data
Surely you have some doubts about the legality of sharing data outside
of your secure environment, current applications, or processes and other questions
on different legal or operational matters. We recommend the document
FAQs as well as consult the SNapp Terms and Conditions to resolve some
of these doubts. However, if you prefer to have a prior interview with us,
do not hesitate to request it.
I have more than one healthcare professional. Can they all use Snapp?
Of course, the number of users that you authorize with the corresponding role is unlimited,
only the supra-user can add or remove permissions to new users from
the platform. The only limitation is in the FREE mode, in which even if you upload
data of family members and guardians or school leaders, they do not have access.
Does the school or nurse have to be affiliated with ACEESE to use Snapp?
It is not necessary, if you are you can benefit from a 30% discount on
your first year of PREMIUM license, but it is not a requirement to belong to a
Scientific Association or ACEESE.
If it's not what we expected, what happens to the data?
The data is yours, Snapp only keeps the information that is added or edited
in it, but we guarantee the right to data portability, both
to the school, health professional as well as patients and their legal guardians. HE
makes a secure return of everything stored in encrypted form and is
proceeds to close any unauthorized access to data. By regulations
This data is anonymized and encrypted and stored for a minimum of 5 to 20 years
according to CCAA. Registered personal data is never shared with
third parties nor are they used for any purpose other than statistical research and
anonymized form with accredited research entities or professionals.
If a student changes schools, can they take their records with them?
It is the only app designed to comply with the right of data portability
and details; that is, the day a student changes schools, he/she is already
legally responsible for her data, or her legal representatives may request
that her history be provided to them or to the staff of that new center,
with security, encryption and control.
Can I record the authorizations and consents of parents or patients?
Yes, in the case of PREMIUM if they access Snapp, they can accept digitally themselves
both the standard authorizations (health care, nursing prescription,
personal data) or the specific details of a treatment or medication.
If they do not have access (FREE option or because you do not want to give access to another
platform more), you as a professional will be able to scan the documents that are
necessary (reports, recipes, protocols) and upload them to the history of each
student so that they are digitized.
Does SNapp comply with my obligations regarding GDPR and registration of consents?
That is precisely one of the advantages, that if you use Snapp you will be fulfilling
with the technical and operational specifications required by this regulation for
this type of content and form of treatment.
Is it only for Spain or can I use it in my country?
If you do not belong to the EU, you should consult with your legal counsel.
in this regard, but this platform is framed in one of the most
demanding requirements of the European Community regarding personal data, privacy and
patient safety; That's why we are almost sure that you can use it
in your country… There are currently SNapp user schools in some countries
Latin America.
Can SNapp send emails to parents?
In the PREMIUM option, and if they have authorized to receive emails upon signing up
registration as users; YEAH. Precisely one of the advantages, that if you use Communication
secure, since no details are sent by email, they are only
notifies that there is an incident for your attention; these with their own user
Sure, they will enter SNapp and you will be able to see the details of each visit of your children
to the infirmary, thus establishing a secure communication channel. Furthermore, in
the detail of the intervention you will be able to record the success of the communication if
whether or not it has been effective, via telephone, in person, etc.
What health data or questionnaires do I have per patient?
In the PREMIUM option, parents/guardians can access to complete the registration form.
health of the students, marking the main pathologies so that they can be skipped
as soon as you open a file, and adding all the necessary information, documentation
relevant, updates, etc. In case of FREE or if you have this information
on paper or other support, you can do it yourself or add the data to each student
that you need (allergies, various pathologies, medications, protocols, data
of family doctors, etc.) SNapp, being specialized, collects this information
in an orderly manner so that it is possible to plan, prevent, expand or
act diligently.
Can the data be used for another purpose?
They will NEVER be used for another purpose, nor send advertising, nor make a profile of
patients, or anything like that, as we have already said, it is only used for the purpose
socio-sanitary care of the patient and, anonymously for research
non-profit organizations previously accredited. We apply a policy
of anonymization and high-level encryption and we are committed both by
contract, as by Terms and Conditions of private use with you. to be so.
Your information is only for the patient and the personnel authorized by you or your center.
who has access to it, is also obliged to comply with these obligations
and our Security Policy.
Why is the FREE version free?
SNapp is an application made by Educación para la Salud s.l., a company
with solidarity objectives, and has been developed to correctly carry out
the functions and competences of their own school nurses, but it is
part of our statutory social commitment before a notary to facilitate and
promote and give visibility to its important role for society; what better
What about adding homogeneous data from all the work we do in this profession?
In addition, we can afford this since, if we do not provide dedicated support, the
cost of storing data in the cloud (Europe) is almost irrelevant
and we assume them as an investment in our brand and prestige as an entity
dedicated to ADDING HEALTH.
Does the FREE version have any type of support?
Of course, in case something goes wrong, you can always open a ticket and if the problem
It is of a technical nature and will be resolved as soon as possible following our commitment
quality and level of service guaranteed. But in this version, designed for
be very intuitive, we cannot resolve doubts of a training or usability nature
that are already included in the free manuals or explain things that are already detailed
in automatic processes, online instructions or listing upload guide
delegates that you can use in the FREE version... we are very sorry, but if we want
give a free version we cannot dedicate time as technicians or trainers
to help you, do you understand it? A recommended alternative above all
first year, is to hire one of the optional welcome packs.
